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Information Systems: Technical Support/Help Desk
Event Support Technician - Detroit Pistons / Palace Sports & Entertainment (Auburn Hills, MI)

As the Event Support Technician, you will provide first-rate support to users in an efficient and accurate manner. You will work as PS&E’s front line support person and will be expected to solve technical issues as they arise during events. This is a seasonal, part-time position - evenings and weekends only. Must be available to work as needed during scheduled events (games, concerts, corporate gatherings).

WHAT YOU’LL BE DOING

  • Performing a pre-event checklist to ensure critical systems are functioning properly
  • Resolving issues as they arise during events and serving as a first level contact
  • Prioritizing issues to address business critical problems before less impactful situations
  • Escalating any unresolved issues to the next level and/or routing the issue to the correct resources
  • Following up with customers, providing feedback, and seeing the problem all the way through
  • Entering calls and requests into our corporate ticketing system for tracking and reporting
  • Building knowledge and awareness of PS&E Help Desk procedures, products, and services
  • Providing support to end users for multi-function devices, printers, computers, mobile devices, POS system and various software used by PS&E staff

WHAT WE’RE LOOKING FOR

  • Bachelor’s degree in Information Technology, or 3-5 years of work experience in related field
  • Superior problem solving skills and the ability to efficiently multitask with good follow through
  • Excellent verbal communication and technical documentation skills
  • The ability to communicate with employees at all levels of the organization
  • Must be available to work nights and weekends as needed during scheduled events (games, concerts, corporate gatherings)
  • Experience/knowledge in the following:
    • Windows 7 / OSX
    • DNS / DHCP troubleshooting
    • Basic Understanding of wired/wireless networking
    • Printers / Scanners / Faxes
    • POS System experience desirable
    • IOS Mobile Devices

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